Complaints

At times, Mamre will make mistakes or provide poor service. This is not by intention and the sooner Mamre realises its mistake, redresses any hurt and improves its service the less likely other families will be affected.

Mamre takes all complaints seriously and will act promptly with the involvement of the family to rectify any poor service. Mamre will redress any upset caused and aims to improve its overall performance by learning from these complaints.

If you have a complaint against Mamre, please contact us promptly.

Email mamre@mamre.org.au

Phone the Director on (07) 3622 1222

Write to The Director at:
Mamre Association Inc
PO Box 1095
STAFFORD CITY Q 4053

If you feel uncomfortable about making a complaint on your own, Mamre encourages you to use an advocate.

If Mamre cannot resolve the complaint immediately, a staff person will meet with you as soon as possible to develop a resolution to the complaint.

Mamre will follow up on the agreed actions within twenty-eight (28) days.

For more detail on Complaints see Policy and Procedures